woman at computer
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Health and Trust: Trust as a resource

I talk a lot about the design of  healthy work systems.  But what actually determines whether or not a work system is healthy or unhealthy?  One of the fundamental ways to tell is whether or not people have adequate resources to meet the ongoing demands of their jobs, and can control those resources. The term ‘resources’ here means […]

mechanic
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Health and Trust: Trusting people’s needs

As an engineer, I’m surprised how often I hear the language of manufacturing and machine productivity used to describe people’s performance.  I once worked at a consulting firm where each person was evaluated by his or her “utilization rate,” (“UT”). UT is a measure of productivity originating in manufacturing. It’s the ratio of the number of hours a machine is running compared to the […]

colleagues
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Health and Trust: The stress of second guessing

What does it feel like to work in a place where you don’t trust your boss and/or your co-workers? Or to live in a marriage where you don’t trust your partner? We all know the answer intuitively – second guessing the people around us is stressful. Ugh. Every day we arrive on the scene looking for the […]

back of man
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Health and Trust: The wisdom of the body

If we were asked to list the top five priorities in our lives – personal and professional – odds are high that health would make that list. Our own health and the health of those we love is our most precious resource. It allows us to be present, to be generous, to be productive and […]