Posts

woman at computer
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Health and Trust: Trust as a resource

I talk a lot about the design of  healthy work systems.  But what actually determines whether or not a work system is healthy or unhealthy?  One of the fundamental ways to tell is whether or not people have adequate resources to meet the ongoing demands of their jobs, and can control those resources. The term ‘resources’ here means […]

mechanic
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Health and Trust: Trusting people’s needs

As an engineer, I’m surprised how often I hear the language of manufacturing and machine productivity used to describe people’s performance.  I once worked at a consulting firm where each person was evaluated by his or her “utilization rate,” (“UT”). UT is a measure of productivity originating in manufacturing. It’s the ratio of the number of hours a machine is running compared to the […]

Bridges model
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Health and Trust: Trusting the change process  

My wise friend and colleague, Karen Konrath, uses a model from William Bridges in her executive coaching practice to talk about change. She explains that change happens quickly at work, many times without our desire or consent. Your project falls through. Management downsizes your group. You are assigned a new boss. But, even though our external circumstances […]

dockyard workers
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The Role of Trust

Trust. We don’t tend to think about it until we realize it’s missing. Maybe your boss decides you’re going to work on a new team and you feel hesitant, wary. Turns out you might not trust your new teammates – not because they aren’t nice people, but perhaps because you don’t trust their technical competence. […]